What is telehealth?
- Telehealth is a way to visit with health care providers, such as your doctor or nurse practitioner.
- Telehealth is not a guaranteed service and is only offered in limited, special circumstances. Most medical appointments require you to meet with your provider in-person at the clinic.
How do I use telehealth?
- You talk to your provider by phone, computer, or tablet.
- Ideally your telehealth will be a video visit, so you and your provider can see each other.
What are the limitations of telehealth?
- You and your provider won’t be in the same room, so it may feel different from an office visit.
- Your provider cannot examine you as closely as at an office visit.
- Your provider may decide you still need an office visit.
- Technical problems may interrupt or stop your visit before you are done.
- TCH reserves the right to determine whether telehealth is appropriate for a particular visit or medical problem.
Will my telehealth visit be private?
- We will not record visits with your provider.
- If people are close to you, they may hear something you did not want them to know. You should be in a private place, so other people cannot hear you.
- Your provider will tell you if someone else from their office can hear or see you.
- We use telehealth technology that is designed to protect your privacy.
- If you use the internet for telehealth, use a network that is private and secure.
How much does a telehealth visit cost?
- What you pay depends on your insurance.
- A telehealth visit will not cost any more than an office visit.
- If your provider decides you need an office visit in addition to your telehealth visit, you may have to pay for both visits.
